From your first call through to the service and beyond, we’ll be here to help you through the process.
No two lives are the same. The service can reflect what mattered most to your loved one – from the venue to the smaller details that make it special.
Traditional, contemporary or religious – there are many ways to say goodbye. We'll shape a service that reflects your loved one's life.
Spend private time with your loved one before the service in a peaceful setting.
Clear explanations of your options, so you can decide what feels right.
If you wish to gather together after the service, we can take care of venue and catering arrangements.
Share photos, stories and messages with family and friends through a dedicated video memorial.
We offer live-streaming at our chapel in Mackay, so those who can't attend can still take part.
If your loved one dies overseas or interstate, our team can help bring them home.
The care & concern shown to us meant the world at such a difficult time.
We were never made to feel as if anything was wasn’t achievable in planning mum’s funeral. We were truly supported into making it a day that will live with us forever. The staff were amazing and special mention to Nathan & Karen who we felt when above & beyond our expectations. The whole experience with City Funerals touched our hearts. Thank you.
From the moment we walked through the doors at City Funerals Mackay, we felt a sense of calm and care.
During such an emotional and difficult time for our family, the staff were not only professional but truly compassionate. They took the time to listen, to guide us gently through every step, and made sure our loved one was honoured with dignity and warmth.
Right from when they picked Anthony up to the burial was so personal and caring.
A very big thank you to Belinda and Alisha both made us as a family feel cared about and listened to what we wanted "We Mattered". I cannot express enough gratitude towards both of them.
Whether you've recently lost a loved one or you’re planning for the future, our team is always here to help.
