Farewell your loved one with a personalised funeral service that celebrates their life and legacy.
Every funeral is different. Our experienced funeral directors will help you with every aspect of planning a funeral in Mackay, so you can make decisions with clarity and confidence.
From simple farewells to more personalised services, we’ll help you plan a funeral that feels right.
We’ll talk you through the options, so you can decide what’s right for you and your family.
Some families choose to gather after the service. We can help you organise a venue, catering and other details.
Remember your loved one with a meaningful memorial service – now or in the future.
Compile your favourite photos, videos and stories of your loved one to play at the service or reception.
Live streaming is available for those who can’t attend in person, so they can still be part of the service.
LifeArt coffins let you personalise your loved one’s coffin with photos, artwork, poems or messages.
Whether it’s arranging immediate care or planning the service itself, we’re here whenever you need us.
There can be a lot to organise in the days leading up to the service. We’ll guide you through each step, so you feel prepared and supported throughout the process.
If you’d like time with your loved one before the service, a viewing can be arranged in a private setting.
On the day, we take care of the details behind the scenes, so you can focus on being with family and friends.
Coordinating transport and ensuring everyone is in the right place at the right time.
Gentle guidance for pallbearers, so they feel comfortable and supported in their role.
Managing the flow of the ceremony, including music, readings, tributes and floral arrangements.
If you’d like help writing or delivering a eulogy, we’re here to support you.
All documentation and arrangements are handled with care, so everything proceeds smoothly.
Our support doesn’t end when the service concludes. From post-service gatherings and memorials to ongoing support, we’ll be there for as long as you need us.
If you’d like to gather afterwards, we can help arrange a venue and catering that suits your needs.
Mackay is home to a diverse range of cultures and faiths. We take the time to understand what matters most, working closely with families to ensure each service reflects their traditions and beliefs.
From the smallest details to the overall service, everything can be arranged in a way that feels right.
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A range of coffin and casket options to suit different preferences and budgets.
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Floral tributes selected to complement the service and honour your loved one.
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Dignified transport for your loved one, along with vehicles for family members if required.
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Services can be held at one of our funeral homes or at a location that holds special meaning.
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A selection of urns available, whether you plan to keep, scatter or inter the ashes.
Right from when they picked Anthony up to the burial was so personal and caring.
A very big thank you to Belinda and Alisha both made us as a family feel cared about and listened to what we wanted "We Mattered". I cannot express enough gratitude towards both of them.
From the moment we walked through the doors at City Funerals Mackay, we felt a sense of calm and care.
During such an emotional and difficult time for our family, the staff were not only professional but truly compassionate. They took the time to listen, to guide us gently through every step, and made sure our loved one was honoured with dignity and warmth.
The care & concern shown to us meant the world at such a difficult time.
We were never made to feel as if anything was wasn’t achievable in planning mum’s funeral. We were truly supported into making it a day that will live with us forever.
Extremely helpful, knowledgeable, friendly and compassionate staff.
Went above and beyond to plan both Mum and Dad’s funerals.
There’s no set timeframe for holding a funeral. While many services take place within a week or so, this can vary depending on family circumstances, cultural or religious practices, and whether loved ones are travelling from interstate or overseas.
Some families prefer to take a little more time to plan something meaningful. Whatever timing feels right, your loved one will be cared for respectfully until the service is held.
We assist families across Mackay and the surrounding region, including areas like the Northern Beaches, Sarina, Walkerston and the Pioneer Valley. If you’re unsure whether we can help in your area, just reach out – we’re always happy to talk through your situation and options.
Not at all. While some families choose to hold the service at our chapel, others prefer a church, community venue, outdoor location, or even a private residence. We can help arrange a setting that feels appropriate and comfortable for you and your family.
After the ceremony, your loved one can be buried or cremated, depending on your wishes. In Mackay, this often takes place at locations such as Mackay Cemetery, Mount Bassett Cemetery or Walkerston Cemetery.
We’ll take care of the arrangements and guide you through what to expect, so everything runs smoothly on the day.
Yes – and for many families, this is an important part of the service. A funeral can include personal touches such as favourite music, meaningful readings, cultural or religious traditions, photo displays, or unique elements that reflect your loved one’s personality. We’ll work with you to shape a service that feels genuine and fitting for your loved one.
Yes. Live streaming is available at our chapel in Mackay for those who can’t attend in person, allowing them to be part of the service from wherever they are. A recording can also be made available afterwards, so it can be shared with family and friends or kept as a personal keepsake.
The cost of a funeral can vary depending on the type of service, venue, coffin or casket, transport, flowers, and any personal elements you choose to include.
We provide clear, upfront pricing so you know exactly what to expect, with no hidden fees. If you’d like, you can also view pricing options in advance or speak with our team about what might suit your needs.
Whether you've recently lost a loved one or you’re planning for the future, our team is always here to help.
